Return & Refund Policy

Thank you for using Imperialapparelandcustoms.com for your printing needs. If
you are not entirely satisfied with your purchase, we’re here to help. Imperial
Apparel and Customs offers a full refund on non-customized items if returned in
unused condition.

Returns

You have 7 calendar days to return an item from the date you received it. To be
eligible for a return, your item must be unused and in the same condition that you
received it. Your item must be in the original packaging. Your item needs to have
the receipt or proof of purchase.

Replacements and Exchanges

All non-custom merchandise purchased by you can be exchanged for a different
product of the same value if the item returned has not been worn or used. If the
replacement item is not the same cost of the originally purchased item, the
difference will be refunded in the same form of payment it was originally made. If
the exchanged item cost more than the originally purchased item, you will pay
the additional cost using a payment method of your choosing.
We offer a 100% replacement guarantee on all custom orders. If we make a
mistake on your order, please contact us with the order number and return all
unused items within 7 days from the date you received the order. We will correct
the order by reprinting it at no charge to you. The normal replacement time is 5-
10 days. We do not accept returns on any merchandise you have used or worn.
(If you have used or worn the merchandise, keep it and contact us with images of
the misprint and we will discount your next order). If you make a mistake on your
order (wrong quantities ordered, art proof approved with errors, etc.) we will
gladly reprint your order at our standard pricing.

Refunds

Once we receive your item, we will inspect it and notify you that we have
received your returned item. We will immediately notify you of the status of your
refund after inspecting the item. If your return is approved, we will initiate a
refund to your credit card (or original method of
payment). You will receive the credit within a certain amount of days, depending
on your card issuer’s policies.
We do not offer refunds on custom printed apparel or merchandise for any
reason.

Shipping

You will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are nonrefundable If you receive a refund, the cost of return
shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us